Booking and Cancellation Policy

Booking Cut-off:
Most trips have a booking cut-off 4-8 hours before departure, and 24 hours for private tours. If you’re looking to book a last minute trip, please give us a call at 250 228 1307

Trip Payments/Deposits:
A 10% deposit is due at the time of booking (unless the trip is within 7 days, in which case the full amount will be charged). The remaining balance will automatically charged 7 days prior to your trip. If you prefer to pay the balance sooner or with a different card, please refer to the “pay now” link in your booking email.

Cancellation Policy:
Most tours have a 48-hour cancellation policy (excluding Eagle Tours – see below), Groups of 4 or more, private tours, and water taxi trips have a 7 day cancellation policy. If cancellations are received prior to the timeframes mentioned, a full refund will be provided. Late cancellations and no shows will be charged the full price of the trip. 

Eagle Tour Cancellation Policy:

• Private Eagle Tours – 30 Days
• Standard Group Eagle Tours –  14 days

Cancellations for Eagle Tours will have a 10% admin charge on refunds. If you prefer to receive a voucher for a future trip instead, the admin charge will be waived. If you have a late cancellation and we can fill your space, we’ll provide a credit for a future trip. 

Minimums/Weather Cancellations:
We require a minimum of 4 guests for each trip (excluding private tours and water taxi), and reserve the right to cancel tours if we are below our minimum. We also reserve the right to cancel the trip if the captain deems the weather or conditions are unsafe. If the trip is cancelled, guests will have the option to rebook, otherwise a full refund will be provided.